The key to a successful phone call is making sure both parties feel comfortable so you can discuss the matter at hand with ease. Free and premium plans, Sales CRM software. Don’t be nervous; you’re more likely to mess up that way. I’m calling about the job you advertised in the newspaper yesterday.”, If you’re calling a business to ask for generic information, you don’t necessarily have to offer your name. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. 1. Practice saying it to yourself until its second nature and make sure you’re entirely comfortable with what you’re saying before you pick up the phone. Referencing their LinkedIn page and company goals proves you’re interested in discussing something of value to them rather than just pushing your products and services. Pay attention to the pace of your speech too. What is a good way to bring up my investment after introducing myself? @SeanMcPheat. A sales conversation can never be done on auto-pilot. Your pitch, pace and tone are equally important to your overall sales performance on the phone. If you’re calling someone in a person or social capacity, you may want to start with a text that states, “Do you have a few minutes to talk on the phone?” They may feel more at ease if they know to expect your call. If you’d like some additional help with your calling technique, then please download our free report “100 Ways To Improve Your Sales Success” or visit my sales blog. Here are some phone sales tips to help you refine the art. Think of the guy or gal as your best friend; talk to them like you’ve known them all your life (maybe you have!). What’s more, research by the Brevet Group shows that 80% of sales require 5 follow-up calls to close the deal—but 44% of sales reps give up after just 1 follow-up call. ". The caller makes a request—either to be connected to someone or for information. That way, you’re guaranteed a quiet space. Then, get to the point of the call by saying, “I’m calling to discuss...” For more advice on how to plan ahead and set up for the call, such as preparing talking points, read on! Get Their Attention in 15 Seconds or Less . Yes, this is a sales call! Include your email address to get a message when this question is answered. Use the person’s name. This empowers sales reps to engage in meaningful conversations with prospects over the phone, giving them the ability to focus on the prospect and not stress excessively about what they’re going to say next. It depends as much on the prospect’s conversational preferences as your own and a good SDR will try every avenue - a number of times - to get in front of an ideal prospect. Your first call will invariably involve an element of discovery to check that there’s enough overlap between your customer’s business problems and your solutions. Everyone asks them. Be Confident. Plus, they're not terribly titillating subjects for either party. Here's how to engage the prospect so they don’t immediately hang up. If you’re making a business call, visit the website of the company that the person you’re calling works for. You can learn a lot about someone just by looking at his or her LinkedIn profile. For example, you might place your call during lunch time or at the end of the day when people are heading home. Your ability to succeed in a sales conversation is directly related to how present you are, and how little you are distracted by anything other than the conversation you are in with your customer. You may even want to record your phone conversations if that’s possible and allowed where you work. 4. Your tone of voice matters more than you think. 1. No super special secret on how to do it in a new way. If you really can’t stand to see another ad again, then please consider supporting our work with a contribution to wikiHow. If they don't actually hang up on you, this is where they stop listening. Persistence is key. You have something of value to offer. ", http://www.fastcompany.com/3013588/dialed/8-steps-to-actually-get-good-at-phone-calls, http://speakupforsuccess.com/5645/public-speaking-phone-tips/, http://beafreelanceblogger.com/phone-skype-confidence/, consider supporting our work with a contribution to wikiHow. She might need your product or service you represent all calls as if were! 2020 References Approved calling about a mutual connection work with a seller who is nervous or apologetic that! A lot about someone just by looking at his or her LinkedIn profile to a! Attention to the pace of your how to start a sales conversation over the phone too I have an interesting conversation with,! Done on auto-pilot article helped them why her contact thought she might need your product or service cold... 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